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Frequently Asked Questions

We clarify your questions.

Find quick answers to your questions about the hotel, reservations, services and everything you want to know before your stay.

Booking process

  • Does the hotel have daily activities?

    Yes.

    - Guided tour of this magnificent 15th century Convent, in the company of our Concierge who will share the secrets and legends that are part of the rich history of the Convento do Espinheiro (daily at 5:00 pm);

    - Wine tasting in the spectacular Gothic cistern of the Convent, now transformed into a wine bar, where our sommelier suggests tasting 3 wines from this renowned wine region (daily at 5:30 pm).

  • What time is check-in? Is it possible to check in early?

    Check-in is from 3pm. For early check-in please contact reception on (+351) 266 788 200 or email: reservations@conventodoespinheiro.com.

  • What time is check-out? Is it possible to have a late check-out?

    Check-out is by 12:00. For more information regarding late check-out, please contact reception on (+351) 266 788 200 or email: reservations@conventodoespinheiro.com.

  • What is the cancellation policy?

    Our cancellation policy is as follows: if you cancel your reservation in whole or in part up to 7 days before the check-in date, the cancellation will be accepted without any additional costs. In the event of a no-show, the amount corresponding to the first night will be charged to the card indicated as a guarantee.

  • Is there parking?
    Yes, there is a free, supervised outdoor car park.
  • Where is the Hotel? How to get to the Hotel?

    Plane

    Lisbon airport is the closest to the resort and is 120km away by car.

    Train

    International train services serve Lisbon's Oriente station, from where you can catch a regional bus or train to Évora station. The journey to the resort takes around 15 minutes by taxi.

    Automobile

    From Lisbon, take the Vasco da Gama bridge and then continue along the A2 until the start of the A6. Continue along the A6 until the second exit for Évora (exit No. 6). GPS – latitude 38º. 36`. 3″ n / longitude = 7º . 53`. 18″ w / altitude = 278 meters.

  • Does the hotel have a gym?

    Our gym is open from 08:00 to 21:00 and offers different fitness plans according to your preferences. For more information, please check our website.

  • What time is breakfast?

    Buffet breakfast is served from 7:30 am to 10:30 am at the Divinus restaurant.

    Reservation required, please let us know your preferred time: 7:30am | 8:10am | 8:50am | 9:30am | 10:10am

  • What are the restaurants? How do I book a restaurant?

    The resort has 2 restaurants (Divinus and Olive) open seasonally – in summer we have a pool bar and a bar open all year round (cloister).

    A wide range of restaurants and bars to suit different tastes and occasions. You can check them all here.

    Divinus Restaurant: we recommend that our guests book in advance for dinner between 7:00 pm and 10:00 pm to guarantee their reservation (subject to availability). Contact reception on (+351) 266 788 200 or email: reservations@conventodoespinheiro.com.


  • Is there any special offer?

    Find out more on our offers page.

  • How can I book a transfer from the airport to the Hotel?

    The transfer service can be booked by our reception team by calling (+351) 266 788 200 or emailing: reservations@conventodoespinheiro.com.

  • Can cots and/or extra beds be added to the rooms?

    Cots (up to 2 years old) can be added to the hotel rooms free of charge (subject to availability). An extra bed costs €65 per night/room, which includes towels, bathrobe, amenities and buffet breakfast for the additional person.

  • Does the resort have a pool?

    We have a tranquil outdoor “infinity” pool surrounded by gardens and a bar (open seasonally) and a children’s pool next to the pool’s waterfall. We also have a heated indoor pool in the health club (swimming caps are mandatory; children under 16 are not admitted between 1pm and 7pm).

    We provide one towel per day per person for use by the pools.

  • What to do in the local area?

    Dominating the Alentejo landscape, we find Évora, a city of indisputable beauty, classified as a UNESCO World Heritage Site since 1986. It offers a wide range of options, not only in terms of history and culture, but also in terms of gastronomy and wines. Here you can discover the true flavours of the Alentejo, in the countless restaurants hidden in the medieval streets and alleys, surrounded by the Roman wall. Enjoy an authentic open-air museum during a walk or a pleasant carriage ride.

    Beyond this fabulous city, there are many leisure activities, such as wineries that offer tastings of high-quality wines and regional products, as well as pleasant horse riding, hunting or fishing trips, safaris, canoeing, hot air balloon rides, an energizing go-kart race, a trip through the skies of Alentejo or even a parachute jump, the clock museum, the Évora museum or the Cadaval palace. Évora has so much to offer you…

    Contact our reservations department, we will be happy to prepare an itinerary for you to explore the Alentejo.

  • Does the resort have spa facilities?

    Discover the award-winning spa at Convento do Espinheiro! Select a treatment to experience tranquility. For more information, visit our website.

  • Is the hotel wheelchair friendly?

    Please note that we have 2 rooms, prepared to accommodate people with motor difficulties.

  • Is there free Wi-Fi?

    The entire hotel is covered with free Wi-Fi.

  • How can I apply for a job at the company?

    Please send your CV to the following email: rh@conventodoespinheiro.com.

  • Need more information about reservations?

    Please send your request to the following email: reservations@conventodoespinheiro.com.

  • How to schedule a visit with our wedding experts?

    Please send your request to the following email: weddings@conventodoespinheiro.com.

  • Does the hotel have meeting rooms?

    We have unique spaces for your meetings and events, please send your request to the following email: sales@conventodoespinheiro.com.